Appointments

We have a computerised appointment system and offer same-day appointments for most requests. Some pre-bookable appointments are available up to 4 weeks ahead, these are useful for followup appointments for more chronic problems.

You can arrange an appointment via our online service (link above), by coming into the surgery or by calling the surgeries on either 01223 247505 or 01223 880216

Patients will always be seen within 24 hours if urgent by a health professional.

As far as possible patients will be offered a consultation with their own doctor but will be seen by any of the GPs as necessary.

Practice Nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly.  The receptionist will be able to guide you on this.

Specialist Nurses

Our specialist nurses offer same day appointments for minor illnesses. Please check this link for further information

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Choose well campaign

Remember the 'Unwell, choose well' campaign to help you decide if you need to see a Doctor or not for more minor acute illnesses

Cambridgeshire and Peterborough Clinical Commissioning group 'unwell, choose well campaign'.

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30 unless it is an emergency.

We are unable to carry out home visits on patients registered with us but who are not in our catchment area, due to time and resource pressures.  If you move out of our catchment area you should be mindful of this.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Sickness Certificates

You do not require a doctor's sickness certificate for any illness lasting 7 days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the Government website.

Evidence that you are sick

If you are sick for more than 7 days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).

It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.

You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.

For more information, head over to the Government website

Statement of Fitness for Work - ’Fit Note'

The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.

For more information see the DirectGov website (where this information was sourced)