Practice Closures over Christmas & New Year:
Cornford House Surgery and Fulbourn Health Centre, will be CLOSED on
Tuesday 25th December & Wednesday 26th December 2018.
Also we will be CLOSED on Tuesday 1st January 2019.
Should you require emergency care, please dial 111
A list of Pharmacy opening times for the festive period is to follow.
Sainsbury's have temporarily suspended their Phlebotomy services, due to staff shortages over the Christmas period.
Flu Clinic updates:
The next Clinic will be at Cornford House on Saturday 17th November, please call to reserve your appointment.
Extended GP Opening Hours, evenings and weekends.
Extra appointments to see a GP or Nurse are available to all patients in Cambridge, Ely and the surrounding villages.
You can book an appointment through your GP receptionist who will give you the time, date and venue for your appointment.
If you would like to find out more, please visit:
or ask the receptionist in your GP Practice.
You may have noticed you are no longer getting SMS messages regarding your appointments. This is due to the fact that we require your consent to sent these messages to you. Consent Forms are available at Reception at both Practices
NHS @ 70
Summer 2018 toolkit
IMPORTANT NOTICE TO ALL PATIENTS:
Will no longer be delivering or collecting Prescriptions from Cornford House Surgery or Fulbourn Health Centre.
If you have elected to have your Prescriptions Electronically sent to TESCO that will remain unchanged. However, Controlled Drugs cannot be sent electronically, so will require patients to collect in person.
Please see our new Privacy Notice under Practice Policies
Cornford House Surgery & Fulbourn Health Centre
Will be CLOSED Bank Holiday Monday's 7th & 28th May 2018
We will re-open the following days at 08.30 a.m
Where to get medical help over the May bank holiday weekends
There's a wide range of NHS services on offer over the May bank holiday weekends. If you need medical help that isn't an emergency or life-threatening, here’s what is available locally.
Open 24/7, 365 days a year, NHS 111 connects patients to a team of fully trained call advisers who are supported by experienced nurses, paramedics, and GPs.
They will ask questions to assess the symptoms, and give healthcare advice or direct the caller to a local NHS service. If necessary, they can also call an ambulance or direct people straight to A&E. Calls to NHS 111 are free from a landline or mobile phone.
Pharmacies will be open across the bank holiday weekends with many open on the bank holiday Mondays too.
Pharmacies can help with a range of things including aches, hangovers, colds, emergency contraception, and non-prescription medication. General opening times for pharmacies can be found HERE or you can dial 111.
Mental health – 111 option 2
The First Response Service (FRS) in Cambridgeshire and Peterborough provides those in mental health crisis the opportunity to get access to help quickly, by calling NHS 111 and selecting option 2.
The service allows patients or carers to speak to specially-trained mental health staff who can provide advice, support, and signposting to other services. The service is available 24/7, 365 days a year.
Minor Illness and Injury Units (MIU)
Minor Illness and Injury Units can treat a range of minor illnesses and injuries such as sprains and strains, broken bones, minor burns and scalds, minor head and eye injuries, bites and stings.
Opening hours are as follows:
Princess of Wales Hospital Lynn Road, Ely, CB6 1DN Tel: 01353 656675 Monday – Friday: 8.30am-6pm Saturday/Sunday: 8.30-6pm Bank holidays: 8.30-6pm
Dental emergency and out-of-hours care
If you think you need urgent care, contact your usual dentist as some practices offer emergency dental slots and will provide care if clinically necessary. You can also call NHS 111, who can put you in touch with an urgent dental service.
THE COMMUNITY CAR SCHEME URGENTLY NEEDS HELP
During 2017 the Community Car Scheme received 447 requests for help with transport,
primarily to enable the elderly, disabled and non-drivers to get to essential appointments
at the Health Centre, Addenbrooke’s Hospital or other medical provision.
Because we only had 7 drivers we were unable to help around 30 of those who contacted us.
Since January, 3 more people have kindly come forward but the need for drivers is increasing,
particularly because of the recent cuts in bus services.
CAN YOU PLEASE HELP?
Passengers pay the driver 30p per mile on the day of travel. There is a minimum charge of £3 on all journeys, and drivers receive a further 15p, which is subsidised by the County Council. There is no long-term commitment and you will be supporting the elderly, the disabled and non-drivers in the village. For more information please contact the Co-ordinator on 07542 194 033.
Helping your hospital to help YOU
a message to patients
We’re sorry, but we’re really busy. This winter we’ve seen more patients than ever before and had waiting times of up to SEVEN AND A HALF HOURS in A&E. Patients can help us help them by understanding the circumstances in which they should attend. A&E department deals with life-threatening emergencies, such as:
loss of consciousness
acute confused state and fits that are not stopping
persistent, severe chest pain
severe bleeding that cannot be stopped
severe allergic reactions
severe burns or scalds
Less severe injuries can be treated in urgent care centres or minor injuries units (MIUs) and sources of help are listed on the local Clinical Commission Group ‘Choose Well’ web pages. Minor injuries units and urgent care centres can treat:
sprains and strains
minor burns and scalds
minor head injuries
insect and animal bites
minor eye injuries
injuries to the back, shoulder and chest
A&E is not an alternative to a GP appointment. If a GP practice is closed residents can call NHS 111, which will direct them to the best local service. If patients do attend A&E, it is extremely helpful to limit the number of friends or family who accompany them, since demand for seating is greater than the number we have
DUE TO THE FORTHCOMING CHANGES IN THE DATA PROTECTION ACT (DPA) AND THE IMPLEMENTATION OF THE GENERAL DATA PROTECTION REGULATION (GDPR) IT IS OUR LEGAL RESPONSIBILITY TO OBTAIN FROM EVERY REGISTERED PATIENT, CONSENT FOR THE FOLLOWING:
To send text (SMS) messages regarding appointments.
To e-mail information to patients or other parties
To send information to other parties, such as: Insurance Companies, the Police or other Health providers (upon written request and authorisation).
If you have visited the Surgery recently, you will have seen the notices asking you to complete a consent form. If not, then please take a moment to download this form and return it to the surgery, so that we may scan it onto your records as proof of your permissions.
Please be aware that all your information is held securely and, is only accessed via security card and password.
Date of Birth:…………………………………………………………………………..
Contact Phone Numbers:
Do you agree to these consents? YES …………….
By signing this consent form, your rights under the new DPA and GDPR are not affected. You have the right to access any information we hold and the right to withdraw this consent should you feel your Privacy is compromised.
Prescription charge to rise from April
NHS prescription charge to rise to £8.80 in England from 1 April 2018
The NHS prescription charge is to rise by 20 pence from £8.60 to £8.80 for each medicine or appliance dispensed from 1 April.
The costs of prescription prepayment certificates (PPC) will remain frozen for another year to protect patients with the greatest healthcare needs, say the regulations outlining the increased charges which have been laid before Parliament.
This means that the cost of the three-month PPC will remain at £29.10 and the cost of the annual PPC will stay at £104. Taken together, this means prescription charge income overall is expected to rise broadly in line with inflation.
Charges for wigs and fabric supports will increase in line with inflation. The cost for a surgical bra will be £28.85, abdominal or spinal support £43.60, stock modacrylic wig £71.25, partial human hair wig £188.70 and a full bespoke human hair wig £275.95.
England is the only one of the four UK nations to charge for prescriptions
Keep Your Head | Cambridgeshire and Peterborough Clinical Commissioning Group
We cannot accept repeat prescriptions over the telephone.
Year to date we have lost 662 appointments at Fulbourn Health Centre and 1554 at Cornford House Surgery, through patients not turning up or not cancelling their GP appointment. That is a total of 2216 appointments for the year, or 200 per month. If you consider that the average cost per appointment to the NHS is £45.00 this equates to £99,720.00 of wasted resources, or 200 patients per month that we COULD have seen.
Late arrivals for appointments cannot expect to be seen the same day, although wherever possible we will always do our best to re-arrange an appointment for you.
We are pleased to announce we have been awarded Accreditation as a Postgraduate Training Practice for the next five years, by the NHS School of General Practice.
Welcome to our Emergency Care Practitioner (Paramedic)
We are pleased to welcome Simba Kazhanje to the Practice as our Emergency Care Practitioner. Simba, who has many years experience in this role, as well as being a Paramedic will see patients from birth upwards who may not necessarily need a GP appointment. He can prescribe and refer, so if a patient is found to require further investigations he is able to refer them. This will free off more Doctors appointments for patients with more complex or long term illnesses.
When phoning the Surgery you will now be asked what is causing you concern, so that our Reception team can make an appointment with the relevant member of our Medical Team
If you missed any of our Flu Clinics and are eligible for the Flu Vaccination or Shingles/Pneumococcal Vaccination then please book in with one of our Nursing team.
Our recall procedure/process will pick up anyone who is eligible and not received a vaccination, so shortly you will receive a phone call or text from the Surgery inviting you to have your vaccination.
Please click the above link for our CQC report, following an inspection on 11/8/2016.
On the 5th July 2017, a Memorial Ceremony was held for Dr. R. Madabhushi. Partners, Colleagues and Staff were joined by Raji's family to plant a Crab Apple tree and place a plaque in her memory. It was a beautiful sunny day for an emotional, poignant ceremony to remember the care, inspiration and love Raji showed and instilled in us all.
The tree is in the front garden of Cornford House, close to the junction with Wulfstan Way for all to admire and reflect on the huge contribution Raji made to the Practice and the care of her patients. She is and will continue to be missed, but the tree will serve as a fitting and flourishing reminder of a wonderful lady.
National Diabetes Audit:
New Doctors and Minor Illness Nurse:
We are pleased to welcome back Eva Marton, as a Specialist/Minor Illness Nurse. Eva brings with her a wealth of knowledge and experience. Doctors Ratnayake and Sharma join us at the begining of June and will spread their clinics over both sites. Both have been in General Practice for many years and will bring with them new insight and ideas.
New App: Need to find local health services quickly?
A new app to help Cambridgeshire and Peterborough residents find local NHS services is now available to download.
Quick and easy to use, the 'MyHealth Cambridgeshire & Peterborough' app will direct you to your nearest appropriate NHS service. This includes local Gps' Pharmacies, Minor Injury Units and Dentists, based on your location or postcode.
Free to download and available in five other languages including Polish, Latvian and Lithuanian, 'MyHealth' provides up to date information on current services including directions, opening hours and contact details.
The app is available to download for iOS via Apple Store and Android via Google Play by searching
'MyHealth C&P CCG'
Unwell, Choose well
Please be mindful of the local Clinical Commissioning group Choose Well Campaign to help decide on options from where you may access care depending on the ailment.
Cambridgeshire and Peterborough Clinical commissioning group Choosewell campaign
Friends and Family test is now here
Please let us have your views by taking our short patient survey available by clicking on the light blue "Patient Survey" button on the Home page
Online access to your medical records
We know that around a third of our patients already take advantage of the convenience of being able to book appointments and order their repeat prescriptions online.
We will shortly be arranging for those patients that want it to have the ability to view online, their own medical record held at this practice.
It’s not that being able to see your records is new – you already have that right. Nor is it new that your records are kept electronically. Most GPs and health organisations keep medical records on a secure computer. Letters and other paperwork are coded or scanned and put into electronic format. This makes for far more accurate and speedy organisation of your healthcare.
What is changing is that you will be able to have online access to your records
You won’t have to do any of this but if you need to use the NHS and social care a lot, it should make you feel more informed and therefore more in control.
More importantly, it will make for a far more efficient and convenient service. After all, the information held in your health notes is about you and for you.
Where this has been tried in other parts of the country, most frequent uses of online records access are: accessing test results, viewing letters the GP has received or sent about you; checking information about your condition
What you can do;
Read what your doctor has written* – your diagnoses, advice and treatment
Check your test results
Check whether a referral has been made
Spot any inaccuracies and tell your GP or practice
Print information off to take to an appointment
Remind yourself of what happened when
Read letters to and from your GP*
Prepare for your next appointment
Get key medical information fast if something happens to you away from home or when the surgery is closed
*Consultation notes and letters will be available only from the date of consent onwards.
You will be able to request access to your records online through your existing SystmOnline account by selecting Patient Record and then Request
Once you have given your consent, we will receive a message and your doctor will need to give their consent for your record to be viewed online.
We as a practice are very keen to involve you in your care, be open and honest with you and give you as much information as is available about your health and your care and we hope that giving you access to your records online, should you want them, will make that easier.
We do acknowledge however that this may not appeal to every patient and so the decision to gain access online is entirely yours in the first place. Should you decide that you would like this option then of course it will be especially important for you to retain control of your user name and password and to let us know at the earliest opportunity should you feel they may have been compromised so that we can regenerate a new password for you.
For those of you that would like to have access to your records, we hope you will find this a useful addition to the services that the practice offers.