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Guide to local NHS services available over Christmas and New Year

 Local residents are being urged to use NHS services wisely and ensure they choose the right service for their illness or injury over the Christmas and New Year break.


Our opening hours over the Christmas and New Year break will be:


22nd December 08.15 to 18.00 hrs                     29th December 08.15 to 18.00 hrs

23rd December CLOSED                                     30th December CLOSED

24th December CLOSED                                     31st December CLOSED

25th December CLOSED                                     1st January CLOSED

26th December CLOSED                                     2nd January 08.15 to 18.00 hrs

27th December 08.15 to 18.00 hrs

Additional urgent GP appointments will be available over the Christmas and New Year period.  Please contact the practice for further details. Alternatively, there will be a wide range of other local NHS services available during this time including:

  • NHS 111

NHS 111 can help residents if they need medical help or advice urgently but it’s not a life-threatening situation. Open 24/7, 365 days a year, NHS 111 connects patients to a team of fully trained call advisers who are supported by experienced nurses, paramedics, and GPs.


They will ask questions to assess the symptoms, and give healthcare advice or direct the caller to a local NHS service. If necessary, they can also call an ambulance or direct people straight to A&E. Calls to NHS 111 are free from a landline or mobile phone.


  • GP out-of-hours service (OOH)

You can access the GP out-of-hours service by calling NHS 111.  The NHS 111 team will assess your condition over the phone and if they think you need to be seen by a health professional, they will refer you to the OOH GP service.


  • Self-care

Many minor illnesses can be treated at home with basic medicines that are available from your local pharmacy. Stocking up on essential medicines can help you avoid a trip to the GP or even A&E. Medicine cabinet essentials include:

  • painkillers such as aspirin, paracetamol, and ibuprofen
  • anti-diarrhoea tablets and rehydration powders
  • indigestion treatment
  • bandages and plasters
  • antiseptic cream or spray
  • first aid kit


  • Pharmacies

Local pharmacies can offer expert advice and treatment for a wide range of common conditions and minor injuries. Pharmacies are open across the area during Christmas and New Year; some are even open on Christmas Day, Boxing Day, and New Year’s Day:

Christmas Day:

Numark Pharmacy, 2 Adkins Corner Perne Road, CB1 3RU    10.00 to 14.00 hrs

Boxing Day:

Asda Stores, Beehive Centre, Coldhams Lane, CB1 3ER         09.00 to 18.00 hrs

Boots Pharmacy 5-6 Grafton Centre, CB1 1PS                      11.00 to 17.00 hrs

Boots Pharmacy, 28 Petty Cure & 65 Sidney St. CB2 3ND      09.00 to 18.00 hrs

Boots Pharmacy Unit 3 Cambridge Retail Park, CB5 8WR       09.00 to 18.00 hrs

Sainsburys Pharmacy Brooks Road, CB1 3HP                        09.00 to 18.00 hrs

New Years Day:

Asda Stores, Beehive Centre, Coldhams Lane, CB1 3ER        10.00 to 18.00 hrs

Boots Pharmacy 5-6 Grafton Centre, CB1 1PS                      11.00 to 17.00 hrs

Boots Pharmacy, 28 Petty Cure & 65 Sidney St. CB2 3ND      11.00 to 17.00 hrs

Boots Pharmacy Unit 3 Cambridge Retail Park, CB5 8WR       09.00 to 18.00 hrs

Sainsburys Pharmacy Brooks Road, CB1 3HP                        09.00 to 18.00 hrs


Pharmacies can help with a range of things including aches and pains, hangovers, colds, emergency contraception, and non-prescription medication.


  • Minor Illness and Injury Units

There are a number of Minor Illness and Injury Units (MIIU) across the county that can treat a range of minor illnesses and injuries such as sprains and strains, broken bones, minor burns and scalds, minor head and eye injuries, bites and stings. No appointment required, opening hours over the Christmas and New Year period are as follows:


  • Mental Health – 111 option 2

There is a new First Response Service (FRS) in Cambridgeshire and Peterborough which gives those in mental health crisis the opportunity to get access to help quickly, by calling NHS 111 and selecting option 2*.


The new service allows patients or carers to speak to specially-trained mental health staff who can provide advice, support, and signposting to other services. The service is available 24/7, 365 days a year. Calls to NHS 111 are free from a landline or mobile phone.


*Patients registered with practices in Wisbech can access the service via dialling 111.  The call handler will then transfer them direct to the FRS service.


  • Dental emergency and out-of-hours care

If you think you need urgent care, contact your usual dentist as some practices offer emergency dental slots and will provide care if clinically necessary. You can also call NHS 111, who can put you in touch with an urgent dental service.


Christmas & New Year:

The Surgeries will be closed from 18.00 hrs on Friday 22nd December until 08.15 hrs on Wednesday 27th December and again from 18.00 hrs on 29th December until 08.15 hrs on Tuesday 2nd January 2018.

Please ensure you have or ordered ample medication (repeat prescriptions) to see you over the festive periods.

Ensure your First Aid Kit is stocked up, have some Paracetamol to hand and plenty of water for re-hydration and most importantly keep warm.

Should your have an emergency during this time, please call the 111 Service.

Repeat Prescriptions:

Please note, we do not and cannot accept repeat prescriptions over the telephone.

Lost Appointments

Year to date we have lost 662 appointments at Fulbourn Health Centre and 1554 at Cornford House Surgery, through patients not turning up or not cancelling their GP appointment. That is a total of 2216 appointments for the year, or 200 per month. If you consider that the average cost per appointment to the NHS is £45.00 this equates to £99,720.00 of wasted resources, or 200 patients per month that we COULD have seen.

Late arrivals for appointments cannot expect to be seen the same day, although wherever possible we will always do our best to re-arrange an appointment for you.

Postgraduate Training

We are pleased to announce we have been awarded Accreditation as a Postgraduate Training Practice for the next five years, by the NHS School of General Practice.

Welcome to our Emergency Care Practitioner (Paramedic)

We are pleased to welcome Simba Kazhanje to the Practice as our Emergency Care Practitioner. Simba, who has many years experience in this role, as well as being a Paramedic will see patients from birth upwards who may not necessarily need a GP appointment. He can prescribe and refer, so if  a patient is found to require further investigations  he is able to refer them. This will free off more Doctors appointments for patients with more complex or long term illnesses.

When phoning the Surgery you will now be asked what is causing you concern, so that our Reception team can make an appointment with the relevant member of our Medical Team

Flu Vaccinations:

If you missed any of our Flu Clinics and are eligible for the Flu Vaccination or Shingles/Pneumococcal Vaccination then please book in with one of our Nursing team.

Our recall procedure/process will pick up anyone who is eligible and not received a vaccination, so shortly you will receive a phone call or text from the Surgery inviting you to have your vaccination.

CQC report

Please click the above link for our CQC report, following an inspection on 11/8/2016.

Memorial Ceremony:

On the 5th July 2017, a Memorial Ceremony was held for Dr. R. Madabhushi. Partners, Colleagues and Staff were joined by Raji's family to plant a Crab Apple tree and place a plaque in her memory. It was a beautiful sunny day for an emotional, poignant ceremony to remember the care, inspiration and love Raji showed and instilled in us all. 

The tree is in the front garden of Cornford House, close to the junction with Wulfstan Way for all to admire and reflect on the huge contribution Raji made to the Practice and the care of her patients. She is and will continue to be missed, but the tree will serve as a fitting and flourishing reminder of a wonderful lady.

Memorial Ceremony

Memorial 2

National Diabetes Audit:Diabetes Poster

New Doctors and Minor Illness Nurse:

We are pleased to welcome back Eva Marton, as a Specialist/Minor Illness Nurse. Eva brings with her a wealth of knowledge and experience. Doctors Ratnayake and Sharma join us at the begining of June and will spread their clinics over both sites. Both have been in General Practice for many years  and will bring with them new insight and ideas. 

New App: Need to find local health services quickly?

A new app to help Cambridgeshire and Peterborough residents find local NHS services is now available to download.

Quick and easy to use, the 'MyHealth Cambridgeshire & Peterborough' app will direct you to your nearest appropriate NHS service. This includes local Gps' Pharmacies, Minor Injury Units and Dentists, based on your location or postcode.

Free to download and available in five other languages including Polish, Latvian and Lithuanian, 'MyHealth' provides up to date information on current services including directions, opening hours and contact details.

The app is available to download for iOS via Apple Store and Android via Google Play by searching

'MyHealth C&P CCG'

Unwell, Choose well

Please be mindful of the local Clinical Commissioning group Choose Well Campaign to help decide on options from where you may access care depending on the ailment.

Cambridgeshire and Peterborough Clinical commissioning group Choosewell campaign

Friends and Family test is now here

Please let us have your views by taking our short patient survey available by clicking on the light blue "Patient Survey" button on the Home page


Online access to your medical records

We know that around a third of our patients already take advantage of the convenience of being able to book appointments and order their repeat prescriptions online.

We will shortly be arranging for those patients that want it to have the ability to view online, their own medical record held at this practice.

It’s not that being able to see your records is new – you already have that right. Nor is it new that your records are kept electronically. Most GPs and health organisations keep medical records on a secure computer. Letters and other paperwork are coded or scanned and put into electronic format. This makes for far more accurate and speedy organisation of your healthcare.

What is changing is that you will be able to have online access to your records

You won’t have to do any of this but if you need to use the NHS and social care a lot, it should make you feel more informed and therefore more in control.

More importantly, it will make for a far more efficient and convenient service. After all, the information held in your health notes is about you and for you.

Where this has been tried in other parts of the country, most frequent uses of online records access are: accessing test results, viewing letters the GP has received or sent about you; checking information about your condition

What you can do;

Read what your doctor has written* – your diagnoses, advice and treatment

Check your test results

Check whether a referral has been made

Spot any inaccuracies and tell your GP or practice

Print information off to take to an appointment

Remind yourself of what happened when

Read letters to and from your GP*

Prepare for your next appointment

Get key medical information fast if something happens to you away from home or when the surgery is closed

*Consultation notes and letters will be available only from the date of consent onwards.

You will be able to request access to your records online through your existing SystmOnline account by selecting Patient Record and then Request

Once you have given your consent, we will receive a message and your doctor will need to give their consent for your record to be viewed online.

We as a practice are very keen to involve you in your care, be open and honest with you and give you as much information as is available about your health and your care and we hope that giving you access to your records online, should you want them, will make that easier.

We do acknowledge however that this may not appeal to every patient and so the decision to gain access online is entirely yours in the first place. Should you decide that you would like this option then of course it will be especially important for you to retain control of your user name and password and to let us know at the earliest opportunity should you feel they may have been compromised so that we can regenerate a new password for you.

For those of you that would like to have access to your records, we hope you will find this a useful addition to the services that the practice offers.

Health News from the BBC and the NHS

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